A. Licensees shall provide solid waste collection service to residences at least once every seven days. Six-day-per-week service shall be made available on a regular basis to commercial, industrial, institutional or similar establishments, with such establishments having the option of receiving daily service. The City may, at its discretion, require such additional servicing schedules or may reduce service requests, as it may from time to time deem necessary and in the public interest.

B. Licensees shall on a regular basis within its service areas provide collection and disposal of solid waste from all City facilities, City parks, City sidewalk containers and City activity areas at no cost to the City.

C. Licensees’ collection activity shall not be conducted in predominantly residential areas before six a.m. or after seven p.m., or in commercial areas before five a.m. or after five p.m.

D. Licensees shall provide convenient bill-paying service for its customers and provide telephone service so that it may be reached by the public during the period from eight a.m. to five p.m. weekdays, excluding Christmas and New Year’s Day.

E. Licensees shall respond to questions or complaints within three working days (weekends and holidays excepted).

F. Solid waste collection vehicles shall be constructed, loaded and operated so as to prevent to the greatest extent practicable any dropping, leaking, blowing, sifting or escaping of waste from the vehicle onto private property or public streets. Open body collection vehicles shall have a cover to assist in such control practice.

G. Licensees shall respond to all calls for special hauling requests requiring equipment regularly supplied by licensee within one week of receiving such request. Such request may include bulky items, such as appliances. A special rate schedule may be established for this service. (Ord. 2-2003 § 1, 2003; Ord. 4-1993 § 14, 1993.)