5.28.020 Local Office and Office Hours.
This section is included in your selections.
A. Customer service center and bill payment locations shall be open at least during Normal Business Hours and shall be conveniently located.
B. Cable operator customer service centers must be adequately staffed and able to respond to subscribers and the public not less than 50 hours per week, with a minimum of nine hours per day on weekdays and five hours on weekends excluding legal holidays.
C. As used herein, "adequately staffed" means customer service representatives are available to respond to customers who come to the service center in at least the following ways:
1. To accept payments;
2. To exchange or accept returned converters or other company equipment;
3. To respond to inquiries; and
4. To schedule and conduct service or repair calls.