Chapter 5.28 CABLE TELEVISION FRANCHISES CUSTOMER SERVICE STANDARDS This chapter is included in your selections. Sections: 5.28.010 Definitions. 5.28.020 Local Office and Office Hours. 5.28.030 Telephone Answering Standards. 5.28.040 Installations, Disconnections, Outages and Service Calls. 5.28.050 Notice Requirements. 5.28.060 Billing. 5.28.070 Reporting.