13.30.110 Service Charge Adjustments and Appeals.
A. Any person billed for Service Charges may file a “Request for Service Charge Adjustment” with the City Manager within thirty (30) days of the date of the bill. However, submittal of such a request does not extend the period of payment for the charge.
B. A request for Service Charge adjustment may be granted or approved by the City Manager only when one or more of the following conditions exist:
1. The amount charged is in error; or
2. The Parcel is nonresidential and the actual trips generated by that parcel, as established by a licensed surveyor or engineer at the expense of the owner, would result in a trip generation total that is greater than or less than the applied average daily trip estimate used in determining the charge; or
3. The Parcel exists in its natural unimproved condition and will remain in its natural unimproved condition with no allowable human activities or manmade improvements that would generate trips to or from the Parcel.
C. Service Charge adjustments will only apply to the bill then due and payable, and bills subsequently issued. The property owner shall have the burden of proving that the Service Charge adjustment should be granted.
D. Decisions on requests for service charge adjustment shall be made by the City Manager based on information submitted by the applicant and by the City within thirty (30) days of the adjustment request, except when additional information is needed. The applicant shall be notified in writing of the City Manager’s decision.
E. Decisions of the City Manager on requests for service charge adjustments shall be final unless appealed to City Council within thirty (30) days of the date the decision.