A. Bill Format. Bills shall be clear, concise and understandable. Bills must be fully itemized, with itemizations including, but not limited to, basic and premium service charges and equipment charges. Bills shall also clearly delineate all activity during the billing period, including optional charges, rebates and credits.

B. Response to Complaint. In case of a billing dispute, the cable operator must respond to a written complaint from a subscriber within seven (7) calendar days.

C. Refunds. Refund checks shall be issued promptly, but no later than either the customer's next billing cycle following resolution of the request or thirty (30) days, whichever is earlier. The cable operator may withhold a refund pending the customer returning the equipment supplied by the cable operator if service is terminated.

D. Credits. Credits for service shall be issued no later than the customer's next billing cycle following the determination that a credit is warranted.