A customer that has a billing error or incorrect billing may have that billing corrected to the date of occurrence with the maximum potential period for consideration being four months. In the event a customer consuming water is under billed, the City may correct such billing and charge the customer to the date of occurrence, provided however, no billing will be made for a period of greater than four months. For all active accounts, credit will be applied to future billing amounts if due. For accounts that are closing, changing ownership, or for some good reason cannot benefit from a credit, a direct refund shall be provided.

For customers that have been under billed or not billed, the City Manager shall offer a payment plan with a period of up to six months for the customer to become current with all amounts due, with the provision that all current charges in the months following any such payment plan shall be paid in full as provided in this code. (Ord. 2-2014, 2014.)